$10 friend referral discount

[judyip]

I activated my Public Mobile sim card on Aug 12, 2022 and using my Friend Referral Code.  However I still don't see the $10 friend referral discount in my account.  Will it be directly deducted from my next payment on Sep 11?

[BKNS27]

@judyip 

It shouldn’t take that long for your credit to show up in your account. Under My Rewards section showing Total Savings: $10 credit applied to your September 11 bill. 
Common confusion is with O/0 zero, I/1 one and S/5 five. If this is the case with the mixup, no worries just contact a CS_Agent and explain the problem and they will apply the credit to your account.

They can be reached by private messaging (envelope icon above) or type in Create a Ticket on SIMon Chatbot at the bottom of page.

[JK8 · Accepted solution]

@judyip 

If you do not see the $10 credit in your account balance in self service contact an agent with the referral code you used.

You can try contacting an agent.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

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Keep an eye on the envelope icon in top right hand corner for a reply from the agent.