Data Usage notifications

[Danny25]

Received notification that I have used 95% of my data. When I check the status on the Public Mobile App it proves to be incorrect. 

Is anyone else incorrect notifications?

[Leif_B]

Danny25, I also received this untrue text. Misleading and incorrect. As constructive feedback, it would be beneficial for Public Mobile to send out another text to PM customers (who received the first text) informing them of the system error, to alleviate any confusion/stress and saving them time from searching for answers.   

[cerich02]

Hi. I received the 95% data usage message also. I see that it has been identified as a glitch. Thanks for posting.

[hTideGnow]

hi @Danny25 / @4768072410 

just another system glitch yet to be fixed

if you have unlimited calling, just ignore than 10 mins left text

for data, check My Account to confirm

[hairbag1]

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@4768072410 wrote:

Yes! I have received this alert as well as having 10 minutes left on my plan - in reality I have unlimited minutes. Not sure what's going on here but I opened a customer support ticket about it

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Public Mobile is aware of this and has taken steps to fix this on-going issue. In your case, you know you have unlimited minutes, so you're good. 

[4768072410]

Yes! I have received this alert as well as having 10 minutes left on my plan - in reality I have unlimited minutes. Not sure what's going on here but I opened a customer support ticket about it

[hairbag1]

@Danny25 

many customers have reported similar, but if you log in to your account using the app, click on Usage Breakdown to see accurate account of your data. PM is working on a fix for the message.