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*Data Outage

SomeGuyHere
Great Neighbour / Super Voisin

Official announcement: [ISSUE RESOLVED] Intermittent Impact to Data Usage

 

Issue seems to be resolved in some areas as of 10:35 EST Smiley Happy

Seems to be intermittent Smiley Frustrated

 

*There seems to be an outage in some areas. Please don't change anything on your phone.
NDesai

 

Hi guys,

 

I'm not a new user, and have been using Public for several years now. Just this evening I began to experience a problem where my data refuses to connect to the network. I can see it trying to connect, but it won't stay connected. This started out of the blue when I went to send an MMS text, and was greeted with the "Message not sent: service not activated on network" message below my text. MMS has worked flawlessly for as long as I've been with Public. Until now, that is...

 

I have tried:

- Resetting the phone

- Re-entering APN settings/profiles for Public

- Restoring default APN settings

 

Just so there's no confusion, I'm on autopay and not a new customer, so this shouldn't be a billing issue. For context, I'm running Android 10 on a Pixel 3a, using Android Messages.

 

Any help or insight would be greatly appreciated. Thanks!

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