*Data Outage

[SomeGuyHere]

Official announcement: [ISSUE RESOLVED] Intermittent Impact to Data Usage

Issue seems to be resolved in some areas as of 10:35 EST

Seems to be intermittent 

*There seems to be an outage in some areas. Please don't change anything on your phone.
NDesai

Hi guys,

I'm not a new user, and have been using Public for several years now. Just this evening I began to experience a problem where my data refuses to connect to the network. I can see it trying to connect, but it won't stay connected. This started out of the blue when I went to send an MMS text, and was greeted with the "Message not sent: service not activated on network" message below my text. MMS has worked flawlessly for as long as I've been with Public. Until now, that is...

I have tried:

- Resetting the phone

- Re-entering APN settings/profiles for Public

- Restoring default APN settings

Just so there's no confusion, I'm on autopay and not a new customer, so this shouldn't be a billing issue. For context, I'm running Android 10 on a Pixel 3a, using Android Messages.

Any help or insight would be greatly appreciated. Thanks!

[Firemamma]

My husband & I are both public mobile users and my phones been down all night but he's had no trouble with his at all. It must be hit and miss maybe.

[zepp12]

FYI to stop people asking the same question over and over ..   

Yes DATA is down across the country  ..  this includes MMS  , Surfing, games , etc    ..

[Firemamma]

I work for Skip also and the same thing happened for me tonight, dropped my acceptance rate right down too. I had to sign out 3 hours early because of it. Not a very happy public mobile customer right now!

[ravi_georgian]

Same issue here. I am in ontario, i drive for uber, i picked the rider since i had uber online on wifi at home and once i was on data, it says no network connection and i lost the rider location. Rider was upset and commented to uber and i got 1 star because i had no network. Then i have turn it off and come home back, no earning today i guess 

[LitoGeorge]

Angie, join the Skip crowd. I have lost much more than $90 in opportunity tonight. You wont lose your job, thats a bit dramatic. 

[Firemamma]

Same thing in Stony Plain, Alberta. I use data for my work and had to miss work tonight because of this issue. Hope it gets fixed soon!

[Angie16]

It just sucks that there was no warnings. Last night I amde $98 and tonight I make nothing. Skip the Dishs is not happy with me over this either. 

[zhadj030]

One of the luckiest here. /s (data +power outage in Ottawa)

No data what so ever not on LTE or HSPA
2 out of 3 phones show lte sign for half a second and then immediately goes away for the last 2 hours , text work fine. Most calls connect. 611 is not reachable.
Third phone does not even show that LTE connected. I almost factory reset it thinking there was a problem with it.

My brother in the next room with Koodo appears to have data with no issues for about a good 20-30 min . Now it comes and goes still better than completely no signal like mine.

Very bad timing as this happened as we are currently having a power outage in parts of Ottawa for the last 20 hours already.

Do not know what happens now as I have no data, no wifi and no power to see the rest of the thread or responses.

[Trevformosa]

Thanks for your response. 

[gblackma]

Sorry to hear that this happened to you @Angie16 . But there is a current Canada wide data outage. Please be patient as it is resolved. 

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@Angie16 wrote:

Why is my Data not working. I am a courier and just lost tonights earnings. No way of any contact. I hope i did not lose my job

---

[Jb456]

Canada wide network outages affecting many on Public Mobile. Hopefully they fix it soon.

[LitoGeorge]

Can anyone confirm if a moderator has opened a support ticket or such to get this looked into with much haste?

[gblackma]

@Trevformosa, currently there is a data outage occurring on th PM network. Please be patient as it is resolved.

[Angie16]

Why is my Data not working. I am a courier and just lost tonights earnings. No way of any contact. I hope i did not lose my job

[Jb456]

Canada wide network outages affecting many on Public Mobile. Hopefully they fix it soon.

[Trevformosa]

Hi there,

my phone suddenly today stopped connecting to mobile data proper. I have mobile calling and texting but not internet services or imessage. In the top corner my connection is going crazy. Says LTE 5 bars then drops off to no LTE or 3G and just shows 1 bar. Then back to lte 5 bars. Its like i keep getting booted off the network. Ive tried a hard reset on my phone, removing sim card. Not sure what else to do. My mobile data is only 50% used so thats not an issue.

It started working for a few minutes working then back to not working. Its been constantly on and off acting weird. 

thoughts? 

thanks,

Trevor Formosa

[will13am]

Down in the GTA.  Hopefully it will be up in the morning.  

[Mindaugas01]

No help in my case I chagened to WCDMA (3G) and still does not work.

[Assman604]

It looks like I'm having the same issue. Signal is jumpy 

[chantelleloray]

Nope. 3G isn't working for me either.. 

[LitoGeorge]

Down in Victoria. Samsung Note 8. Tried 3G only setting on phone, doesnt work at all.

I deliver Skip, and this downtime is costing me a lot of money: Saturday night dinner time.

[ChuckYeah]

3g and lte now working in pei! Yeah! But it's not consistent tho.

[chantelleloray]

I would definitely assume so!!!

before I realized I had tons of data left I was red $30 to purchase more data. Now realizing it's the network.. 🤦🏻‍♀️ So hopefully I can get that returned! Definitely an inconvenience. I'm sure they must be working on it by now though...

[ShawnC13]

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@Mindaugas01 wrote:

I have no internet Shawnessy, Calgary. 

---

Yes, there seems to be an issue with the LTE.  Change your phone data connection to 3G I have heard that is working

[Dunkman]

@Mindaugas01 

Looks like a network outage.  Many customers are having the same issue.  Hopefully, it will be resolved soon.

[Jb456]

Maybe everyone will get an inconvenience bonus 😂 they done it in past for people on certain plans that could not call due to an outage

[vancity778]

Vancouver, BC confirming. 

[Mindaugas01]

I have no internet Shawnessy, Calgary. 

[chantelleloray]

There seems to be a network outage. I've been with public for almost 2 years and never had an issue like this until now. Seems to be effecting tons of customers. Hopefully it's resolved quickly. 

[kdboyd]

Just seems weird. Working one minute, and not the next?  This isnt exactly what I signed up for.