Data Not Working

[josiking10]

Hey everyone. 

My phone’s data is not working:/ i’ve tried resetting network settings, my phone, powering off, ect. I had data yesterday, but this morning it quit, which also just happened on saturday. So i did the recent update on my IOS, and it was good for the whole day sunday, until this morning. Even have switched to LTE, 3g, nothings working. Hoping the community can help me out

[josiking10]

I have used 6Gb/100GB so i don’t believe thats the issue:/ someone mentioned getting public mobile to reset my account on their end!!

[hTideGnow]

hi @josiking10 

you sure you have enough data? login My Account and check the usage there

also, make sure you disable Data Usage Limit on your phone.  

but if you need, ask PM support agent to help and check.   submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Handy1]

@josiking10  Might need ask support to refresh your account on the back end and have them investigate 

Public mobile prefers

you  use the orange chat bubble bottom right of screen . If that dosent work you can instead send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage