@christy817
Just look at your self serve account like a vending machine. No matter how much you want a can of coke or a mars bar and how many times you push the selection buttons unless you add money to the vending machine nothing will fall down the dispensary to where you can retrieve it.
Unless a snack got caught and didn't fall from a previously unlucky customer and you might be able to shake the vending machine enough to make it fall into the collection area.
Otherwise like the vending machine you can peruse the add on selections and note the price but you will need to add the $$ to your available funds then select your purchase, confirm the amount and submit the payment. Then your add on will drop down to the bottom left corner of your overview page and/or your add ons page. Log out and reboot if necessary and you are good to go.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #
