Dad passed away, trying to find mom's account

[Marlene52]

Hi there, 

My dad passed away in May. My mom still has a public mobile account, but she has no clue what email the account is under. When I log in under the email my dad used (both should have been under same email) nothing shows in "my account". My mom is 73 and has no tech skills, so I am helping her. She needs to update her payment option as it expires this month. I do have an account number for her, but we can't find the account for the life of us to login online. 

Thank you, 

Leah

[Marlene52]

Thanks, everyone. I have sent a private message to an agent. Appreciate you all.

[BKNS27]

@Marlene52 

Just dm a CS_Agent but have a her account detail handy to confirm it is her account when they dm you back.

Her account will be under a different email address. 1 account/1 email address.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

Hi @Marlene52 

Sorry for your loss

With PM, one email for only one account, no family combined login.  So, your dad email is only for his number.  There should be another login to associated with your mom's account.  But if the account was setup 4+ years ago, there is a chance it was not tied with any email address

but check with PM support agent directly.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage