4 hours ago
4 hours ago
Are you having issues with the ticketing system? Usually will get quicker response with ticketing system than private message.
Here is link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type customer service agent and then follow prompts for ticket.
With private messaging, there is more back and forth with CSA since CSA has to confirm ownership of account.
4 hours ago
hi @Curly11
it is @CS_Agent
if you can use this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
4 hours ago
It's @CS_Agent