Customer Service

[CD617]

 Can I please speak to a customer service representative to pay up my account right away and get the plan reinstated after I mistakenly let it expire?

[computergeek541]

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@Daemonblackhear wrote:

cs agent provided a link and im no where near where i can get a card at a store the voucher they wanted me to get is 52 plus tax for a 40$ card.... https://www.recharge.com/en/ca/public-mobile

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Try muskbird.com. They charge $1 to $4 extra for a $40 voucher.

[Daemonblackhear]

cs agent provided a link and im no where near where i can get a card at a store the voucher they wanted me to get is 52 plus tax for a 40$ card.... https://www.recharge.com/en/ca/public-mobile

[slusagm]

you won't loss your account

buying voucher from local supermarket or Shoppers drug mart has no extra fees, tax is the only extra.  But when you use voucher to pay (which you paid tax already) PM won't charge extra tax on top

[Daemonblackhear]

This isn’t true it is impossible to make a payment via a new card through the phone only if it was registered through my account previously unfortunately buying a voucher card is the only way and it’s overpriced for a 40$ card it’s 52$ 30% tax on it ….. not feasible for a 35$ plan they also don’t seem to help at all regarding being locked out of an account for days at a time I’m stuck and seems like I’m just losing my account and phone number 

[BKNS27]

@CD617 

PM is done completely online and is a self-serve so you need to make payment online by login to your account and enable Subscribed button or enter a new CC or debit card in file.

You can also dial 611 or call 1-855-4PUBLIC and make a payment with CC or debit but you will need your security PIN to complete payment. Payment by vouchers doesn’t need a PIN.

[HALIMACS · Accepted solution]

@CD617 

just in case you are unaware, it is not possible to speak one on one with an employee of public mobile as all support is online through its ticketing processes.

We here are other customers, like you, not public mobile employees.

To deal exclusively with public mobile staff, use the messaging options outlined above.

Otherwise, if you need to make a payment, log into your self-serve and make it using a payment card attached to the account [if applicable] or purchase a public mobile payment voucher and apply it either through self-serve or by dialling 611.

[SlickToxic]

If longer than 90 days bye bye and you lived without this service

May be a good thing

[Handy1]

@CD617  Here’s how 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

What recording do you get when you dial 611?

[hTideGnow]

HI @CD617 

So, it is over 90 days suspended and you are not able to login?

Submit a ticket with CS agent and you might be able to get the phone number back, but may need a new sim card with a new account , and new rewards start again

Submit ticket here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@CD617 

expired ?...when did last renewal expire ? If longer than 90 days it's gone for good.