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Credits

Lutes2018
Good Citizen / Bon Citoyen

If I change my plan do I lose my monthly credits? I have my autopay credit and a referral credit.

7 REPLIES 7

Lutes2018
Good Citizen / Bon Citoyen

Ok thank you 😊

@jp2 The magic date to be grandfathered is Jan 27/15.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

jp2
Deputy Mayor / Adjoint au Maire

That will be a new plan. So you can change your plan in self-serve and keep your rewards. 

Lutes2018
Good Citizen / Bon Citoyen

I just started with public mobile a few months ago

jp2
Deputy Mayor / Adjoint au Maire

What plan are you on? How many years ago did you get it?

Lutes2018
Good Citizen / Bon Citoyen

How do I know if I have a grandfathered plan?

jp2
Deputy Mayor / Adjoint au Maire

No, your rewards are attached to your account, not your plan. So as long as it's the same account you will have the same rewards with any plan. If you have a grandfathered plan this may not be the case

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