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Dan108
Great Neighbour / Super Voisin

I'm getting an error when trying to update my credit card information.

 

3 REPLIES 3

Chalupa_Batman
Mayor / Maire

I would suggest you wait just a tad over an hour since your last try then if you have the app, update it there. Here's how.

How to change credit card on phone app

Download the app from the app store if you already haven’t.

Sign into your app.

When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

KennethJAdams_0-1693938530326.png

Once you’ve clicked on it, go to Payments

KennethJAdams_1-1693938530245.png

The next screen you’ll want to click on Manage Subscription.

KennethJAdams_2-1693938530296.png

The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

KennethJAdams_3-1693938530304.png

There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.

hTideGnow
Mayor / Maire

HI @Dan108 

please wait an hour first.  Then login using Incognito/Private/Secret mode and try again.  Or if you know  the 4 digits pin, you can also try using *611

and last attempt, please submit a ticket with CS agent:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Handy1
Mayor / Maire

@Dan108  If you tried too many times you may need to wait one full hour and try again incognito mode private mode or even use the new PM app instead . Worst case you can also get support to help you with this also 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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