Credit

[Erez1968]

Today I switch from public mobile to Kodo. 
Yesterday public mobile took a full payment for the coming month, looking to credit my account,

[softech]

@Erez1968  Unfortunately PM is a prepaid service and there is no refund for early account closure.  Once the porting out completed successfully, the account will be closed and remaining days (amount) of the last cycle will be forfeited.   You should have try to port your account a day or two earlier

[t_p]

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@Erez1968 wrote:

Who is CSA?

How can I contact them?

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Customer Service Agents.

You can use the chatbot at the lower right corner of this page or contact via Private messaging.

Private Messages - Community (publicmobile.ca)

[Erez1968]

Who is CSA?

How can I contact them?

[t_p]

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@Erez1968 wrote:

Yes I’m completed the process, they have some way that I can receive some of the money? I was unaware that it’s prepaid agreement. 

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You can always ask CSA if they would help to get some of your money back but I wouldn't keep my hopes too high.

[Erez1968]

Yes I’m completed the process, they have some way that I can receive some of the money? I was unaware that it’s prepaid agreement. 

[esjliv · Accepted solution]

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@Erez1968 wrote:

Today I switch from public mobile to Kodo. 
Yesterday public mobile took a full payment for the coming month, looking to credit my account,

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@Erez1968 

Generally, there are no refunds here at Public Mobile as this is a prepaid service.

Did you fully complete the port to Koodo?

Maybe you can stay with PM for a bit longer to use up some of your plan before going to Koodo.

[Anonymous]

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@Dunkman wrote:

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@Erez1968 wrote:

Today I switch from public mobile to Kodo. 
Yesterday public mobile took a full payment for the coming month, looking to credit my account,

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@Erez1968 

Which credit are you asking about?  Is your phone working?  More details would be helpful.  

@Anonymous 

Might want to get more details of issue before sending OP to Customer service agent.  

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@Dunkman 

i understand you,,,i'm wondering when they switch from public mobile to Koodo. that account is will be automatically close, so how they asking for need credit back for what they pay for it , i don't know the full info.

but no one can help them here only by CSA...

[Dunkman]

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@Erez1968 wrote:

Today I switch from public mobile to Kodo. 
Yesterday public mobile took a full payment for the coming month, looking to credit my account,

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@Erez1968 

Which credit are you asking about?  Is your phone working?  More details would be helpful.  

@Anonymous 

Might want to get more details of issue before sending OP to Customer service agent.  

[Anonymous]

@Erez1968 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....