Credit

[SJ16]

I paid 14.56 sep 2 and then change my plan on sep 7and paid 35.70. Should I not get a partial credit for sept ?

[Handy1]

@SJ16  Unfortunately there’s nothing you can do I believe a red banner displays before making the plan change in smaller print . Been awhile since I changed plans . Also note I’m just a customer like you trying to help . You can try your luck with support see if they willing to make exceptions in your circumstance . But I wouldn’t hold my breath 

[SJ16]

I was not aware of this. Or made aware when I changed plans 

[Handy1]

@SJ16  No sorry PM is pre paid and no refunds / pro rating , when changing plans it always advised to use the change plan on  renewal option and not immediately So you don’t lose money on your  current cycle 

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle