Credit card update

[Mok1]

Hi, I just try to update my credit card that was expired and always received message “ something went wrong” several times. Could you pls advise what is the issue. Thank you 

[dust2dust]

So using a different browser or even device or using incognito didn't work? Are you sure of the postal code for the billing address of the credit card?

This new site is very bad at refreshing and caching data. But you can still change a credit card without needing help from the support people.

[Mok1]

Will do private message. Thanks outdoorsman 

[Outdoorsman]

@Mok1 Hi try to clear your cache and cookies or try another browser in ingognito or private mode reboot your computer and log in again see if works if it doesn’t than contact a customer service agent they can update it for you 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[hTideGnow · Accepted solution]

HI @Mok1   could be just a problem with cache or cookies on the site

Quick way is to use Incognito mode or try on other browsers, such as Firefox or Chrome

Another way is to clear cache and restart the browser before you try accessing My Account again

[JK8]

@Mok1 

Clear your browser cache and cookies. Close browser and then open a new window in incognito. Use chrome.