Credit card information updated

[ThanhLuu]

How to change my credit card information updated please?

[geopublic]

@Matthewb123 

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[Matthewb123]

What other info do you need?

[CS_Agent]

Hello @@Matthewb123

We will be more than happy to investigate this issue you're talking about!

Send us a private message on community with more information about this issue and we will do our best in order to solve it!

Best Regards , Daniel - Moderator's Team

[Dunkman]

@Matthewb123 

You might want to start your own thread to get more visibility to your issue.

Autopay sometimes fails.  It should be automatic when your payment due date. 

If your service is not working, you can try to manually load funds to re-activate your account.  Sometimes if you enter the credit card information not exactly to your bank information, autopay and manually loading funds will not work.  

[Matthewb123]

I have autopay. 

[GinYVR]

@Matthewb123If you have changed your credit info, does your account balance have enough money to cover the cost of your plan? If not make a one time payment and see if it makes a difference.

[Matthewb123]

I have changed my credit card info but my phone is not working. Payment should automatically come off the credit card. How long does that take?

thanks

Nellie

[geopublic]

---

@ThanhLuu wrote:

How to change my credit card information updated please?

---

@ThanhLuu Click the My Account buttom top right of this page.

1) Login to Selfserve, click Payments & Add-ons tab.

2) Below "One Time Payment" and "Manage Auto Pay" options there is a very small link
"Manage my card - Update or remove my Credit or Visa debit card"
3) two options are available: "Replace this credit card" and "Remove this credit card"

Use "Replace this credit card" to update the CC info


Note: When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.


Hope this helps!

[MoreYummy]

Log into your self serve, go to payment or auto payment.

[Triguy]

https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card

[mojorising]

Click on  "My Account". Once logged in click on the "Payment" tab.

[GinYVR · Accepted solution]

You should be able to do it by going to this link https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/ and click on Manage Autopay