Credit Card

[Marieosmond]

Hi,I’m trying to add my credit card for auto pay, it’s not taking the card, it’s stating my CC provider not allowing public mobile,I called the CC company they tell me it’s public mobile not excepting the card, everything is accurate with spelling dates expiry can you explain what going on    Is there another way I can pay before my time expires.   Thank you

[will13am]

@Marieosmond, here are a few strategies with entering the credit card information into the self serve account.  Try clearing browswer cache or using incognito mode.  When entering the address, skip the unit number even if you live in a high rise.  When entering the postal code, do not include a space.  If you are able to get the system to accept the credit card, do a $1 top up to confirm everything is working.  If you are running up against a deadline to renewing, by all means go with recharge.com as already suggested. 

[Lieux]

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@Marieosmond wrote:

Hi,I’m trying to add my credit card for auto pay, it’s not taking the card, it’s stating my CC provider not allowing public mobile,I called the CC company they tell me it’s public mobile not excepting the card, everything is accurate with spelling dates expiry can you explain what going on    Is there another way I can pay before my time expires.   Thank you

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Yes you can buy coucher in store or at recharge.com.

For your credit card problem you need to verify your name, address (with no appartment leave blank if you have one) ...it must be the same as in your account..If you still have problem you can ask help from the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details .Waiting time is few hours to 2 days..be patient.

[Metal1967]

@Marieosmond 

Sorry for the spoiler reply....thick fingered reply😀

[mimmo · Accepted solution]

@Marieosmond  you can buy a voucher online at recharge.com, and then deal with the creditcard problmes once you are paid.

after several attepts your cc might be blocked in the PM system an you would need to contact mods to look into it.

[Metal1967]

Spoiler

@Marieosmond 
Recharge.com..great way to pay fast..sort cc later