Credit Card wont accept

[tonyth]

Hello I have been trying to pay with my credit card but it keeps declining. I had autopay setup but my CC expired a month ago but now have a new card. I have tried entering my information as accurate as possible nothing works. I have tried over 10 times manually. 

[Nathaliemunro]

January 17 2019

I had the same lroblem-came on here and trued one of their suggestions... 

I didnt put my appartment number in, why this worked, I have no clue bit it did! 

[dogma]

Hey, if you're somewhere there is a Mobile Shop I have found them very helpful in sorting things out that don't work for whatever reason. 

[mimmo]

Ah the service fees. Just remember recharge does not charge taxes.  So adding 60 at a store or online you would be charged taxes. So on 60 if you are in bc would cost 60 + 12%=7.2$

[tonyth]

The vouchers cost $66 for $60 credit. 11 for 10, plus I used $12 from my autopay rewards

[mimmo]

@tonyth  glad you got service working.  curious, what do you mean you spent $13 extra? 

you had 129$ owing, paid 60+60+10=130.   so basically $1 extra

[tonyth]

Ok tried paypal, it didnt work. Waited 10 mins later and it worked. Ok I have service again, but spent $13 extra just to pay off my balance instead of autopay -_- I'm pretty sure PM is trying to use my old security code for my CC and its not taking my new one is causing the issue.

[Dunkman]

Or call your credit card company to talk to real person.  Maybe to get the payment to go through for the $10 voucher

[Anonymous]

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@tonyth wrote:

recharge, it probably thinks im using a stolen CC as im buying more than 1 recharge. I checked my bank statement and it bounced back  the $10 voucher than im trying to buy.

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Try another card? Use Paypal?

[tonyth]

recharge, it probably thinks im using a stolen CC as im buying more than 1 recharge. I checked my bank statement and it bounced back  the $10 voucher than im trying to buy.

[Anonymous]

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@tonyth wrote:

Finishing it up now, hope it works

EDIT: unbelievable, bought 2 $60 vouchers needed 1 more $10 but it wont go through!!!

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Won't go through in recharge or won't go through in Public Mobile?

[tonyth]

Finishing it up now, hope it works

EDIT: unbelievable, bought 2 $60 vouchers needed 1 more $10 but it wont go through!!!

[Anonymous]

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@tonyth wrote:

Hopefully a mod can help me soon, I need a working phone by morning business hours.

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No luck with recharge?

They're done for the night. They'll be back at 9am ET.

[tonyth]

Hopefully a mod can help me soon, I need a working phone by morning business hours.

[Anonymous]

They have several denominations up to $60. You can enter multiple vouchers to build up your balance.

[tonyth]

Yes it is very urgent, never thought I would have trouble entering my CC info as I have done this a million times purchasing things online. looking at recharge.com, I need $129 to pay my balance, how do I go about this on that site.

[Anonymous]

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@tonyth wrote:

I make sure everything is correct before confirming, yes I dont use the #field, no number in address. wont even let me have a space in the postal code since it wouldnt fit 6 characters anyways. 

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What mimmo_L said. 🙂

[mimmo]

@tonyth  if urgent I would buy a voucher on recharge.com and top up with that. and then figure out the payment issue,  the mods might be able to help you figure it out.

[tonyth]

I make sure everything is correct before confirming, yes I dont use the #field, no number in address. wont even let me have a space in the postal code since it wouldnt fit 6 characters anyways. 

EDIT: Yes I have removed everything, cleared cache, I entered everthing manually still doesnt work

[Anonymous]

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@tonyth wrote:

Hello I have been trying to pay with my credit card but it keeps declining. I had autopay setup but my CC expired a month ago but now have a new card. I have tried entering my information as accurate as possible nothing works. I have tried over 10 times manually. 

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10 times could become a problem. The system might think you're trying to hack a credit card.

Make sure the address you're putting in matches your credit card billing address exactly. Don't use the unit # field. Put any unit # in the street address. Possibly don't have the space in the postal code or drop the last digit.

 @tonyth Edit: Sorry. And remove your old credit card entirely and restart from scratch.