Credit Card Issue - Locked Out?

[alexrobin13]

Hello. I am trying to replace my credit card and I believe I tried too many times (using incorrect methods) and locked myself out.

I tried 5-6 times and eventually landed on this (from @darlicious😞

1. Reboot your device.
2. Clear your browser, use secret/incognito mode in firefox, chrome or safari.
3. Choose replace card rather than remove card.
4. Copy your address from your billing statement.
5. Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
6. Do not put a space in the postal code. X0X0X0 not X0X 0X0.
7. USE ALL CAPS if necessary.
8. Do not use autofill. Type everything manually.

But upon further reading have probably locked myself out (thus it is still not working). How can I unlock myself?

Thanks! 🙂 

[darlicious]

@alexrobin13 

If you have tried 5 or 6 times with the same card then you likely have triggered the fraud lock and must contact the moderators to remove it. To make things easier just get them to add the new card for you. Once done make a payment to make sure the payment goes thru without a hitch and it won't cause an autopay failure.

[Anonymous]

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number,
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[esjliv]

Hello @alexrobin13 ,

Too many unsuccessful attempts are really a way to protect your credit card and PM security against fraudsters; although, yes, it can be a pain!

Hopefully, after the wait, you will be able to proceed as planned.

In the event you are still having issues, here are the methods to contact the Moderaters: https://www.publicmobile.ca/en/ns/get-help/articles/contact-a-moderator

[Staliger]

@alexrobin13 Just wait for several hours and then try again. The system will unlock you itself.

[Triguy]

Try waiting an hour or two then try again.

[Dunkman]

@alexrobin13 

Wait about one hour and try again with above suggestions.  

If that does not work, you may need to contact moderator.