Creating an account

[veragoodman]

Hi, 

I just got my account yesterday, and I am trying to create my own account to access payments, but after I put in my new phone number and "submit", I am not receiving a 6 digit access code to set up my online account. 

I have a gmail account, but nothing is coming through to complete the setup.

Can someone help me with this issue?

Thank you in advance!

[RosieR]

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@veragoodman wrote:

Hi, 

I just got my account yesterday, and I am trying to create my own account to access payments, but after I put in my new phone number and "submit", I am not receiving a 6 digit access code to set up my online account. 

I have a gmail account, but nothing is coming through to complete the setup.

Can someone help me with this issue?

Thank you in advance!

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Hi @veragoodman as already suggested above, if activated in-store...

In-store Activation

When you get home, open a self-serve account here https://activate.publicmobile.ca/

Or go here https://selfserve.publicmobile.ca/self-registration/

Before you you start, delete your browsing history, cache and cookies.  Restart your phone.

Welcome to Public Mobile and season's greetings!  🎄🎄🎄

[kaytus]

As for the 6 digit code, that is sent to you by SMS text message. 

Make sure your phone can received the txt msg.. , May be your mobile # is not active yet.

[veragoodman]

Thank you so much for your help! 

[computergeek541 · Accepted solution]

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@veragoodman wrote:

Hi, 

I just got my account yesterday, and I am trying to create my own account to access payments, but after I put in my new phone number and "submit", I am not receiving a 6 digit access code to set up my online account. 

I have a gmail account, but nothing is coming through to complete the setup.

Can someone help me with this issue?

Thank you in advance!

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Did you activate your account at a store? If you setup your service online, you do not need to proeceed with this step.

As for the the 6 digit code, that is sent to you by SMS text message.