Create self service account does not send sms, cant get to any support

[adwance]

Hi ,

I am trying to create a self service account but every time I put in my number i do not get an SMS. I went to the reseller and he said he can not help. The chat on the site ,  the support can not help, how do i create an account  to pay my bill ?

[adwance]

Thank you i have pm'ed the CS Agent.

[adwance]

Thank you i have private messaged the CS Agent.

[adwance]

I tried resetting password but i get an error as well. I receive emails from public mobile on the same email address i was trying to reset my public mobile account on and i get an error as well

[Anonymous]

 @adwance : Did you activate in a store on yourself online? If yourself then your account will have already been created.

[Anonymous]

@adwance 

when you activation your account you do create a self-service,

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

only them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[softech · Accepted solution]

@adwance first, your PM service is working well?  You can receive incoming calls and texts with issue ?? Just unable to create Self Serve account?  If so, open ticket with PM and they can assist (But if you cannot receive other  incoming calls or text, let us know as that is a bigger issue)

To open ticket with PM:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.  

          Start with typing "Submit a ticket", click  "Contact Us", click "Other" from the choices, click "Click here to submit a ticket".  Then follow to complete the ticket submission.     

1. Or you can Send a private message to the CS Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there