Could not lift the suspending

[soykanyal]

Hi folk
Today my account was suspended , and I have tried to buy the cheapest plan , but it didn't accomplished tho . The reason I need to lift suspending is to porch my account to Fido

[Shazia_K]

Hello @soykanyal, 

I'm sorry about this, 

Mary is not in the office today, can you view your private messages? I have responded back to you. 

Thanks,

Shazia

[Luddite]

@soykanyal When did you last make a payment to Public Mobile? What was the plan duration; 10, 30 or 90 days?

If you waited too long your account and phone number have been deleted and cannot be recovered.

[Rockdaddy22]

I'm really sorry to see you go 😞

[Mary_M]

Hey @soykanyal

What is your phone number ?

You said that Fido confirmed the account is inactive, but inactive and suspended it not the same thing.

I'd like to see what your case is exactly.

Thanks!

Mary