Could I get a response with my private message please?

[Charlius]

My impression is that my concern has been ignored. I sent a private message since yesterday to Shazia_K regarding my phone plan which was scheduled to change on my renewal day and that didn't go through. Could I get help with that or do I need to buy help from someone? 

Thanks,

[srlawren]

@Charlius thanks for your patience, it sounds like @Shazia_K is assisting you now.  Our poor friendly community moderators (Shazia, and @Mary_M) have had a ton on their plate since Public Mobile introduced their updated plans, as there has definitely been a spike in new interest and activations.  I know they are working very hard (even working extended shifts in some cases) to try to ensure everyone is looked after as quickly as possible.  I hope your issue is resolved shortly.  Cheers.

[Charlius]

I responded 

[Shazia_K]

@Charlius, 

Can you please have a look at your private messages? or respond here; 

Your plan renewed on the 30 days plan (Canada & US talk), you were saying that you want it to switch to another one? Can I know which plan exactly? 

Thanks,

Shazia

[Pier]

He will be happy now. 

[Shazia_K]

Hello @Charlius, 

I'm sorry about this, 

I did receive your private message which was sent last night after my working shift, I will respond shortly. 

Thanks,

Shazia

[Pier · Accepted solution]

Lol! Calm down, you'll get, hopefully, an answer shortly. Be patient.