Contacting Moderators vs Using the Community

[Dmoney120]

Istrongly recommend prior to send messages about having issues type out what you are having an issue with in the community search section.  A large percentage of issues people having issues are due to their own problems (input errors etc) and not reading enough from previous messages in the community.  I was one of those people.  I urge you rather than immediately sending your issue to a moderator or creating a new message search the community database of previously asked questions and your answer might just be right there.

[kav2001c]

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@Dmoney120 wrote:

A large percentage of issues people having issues are due to their own problems (input errors etc) and not reading enough from previous messages in the community.  I was one of those people.  I urge you rather than immediately sending your issue to a moderator or creating a new message search the community database of previously asked questions and your answer might just be right there.

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@Dmoney120 seriously?

If most of the issues were user issues there would be no backlog

Port management can correct a port in 5 minutes & complete in 30

The posts here are mostly from network issues as people have been without service for days

[Gastone]

Yes, let the mods solve our porting issues. 

[ShawnC13]

Great post, I have wondered how many issues are system related vs user input error