08-28-2023 10:26 AM
Trying to resume my activation. I logged in using my save login credentials and I am then directed to the page with the box "Resume Activation". However, when I select that box it directs me to the login page again, but it doesn't accept my login credentials - message says "email & password don't match". Then, when I try to reset my password it indicates that my email address (or phone number) is invalid. Not a good start to switching to Public Mobile!
08-28-2023 11:01 AM
Thanks @hTideGnow, that is the link I've been looking for
08-28-2023 11:01 AM
then you will need to submit ticket to CS agent and ask their help to complete activation and refund the extra charge
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-28-2023 10:58 AM
Hi @hTideGnow I received the error message error during activation. I have been charged, twice, but cannot complete activation.
08-28-2023 10:51 AM
HI @AnotherMike
are you still activating and not completed? or customer already?
08-28-2023 10:50 AM
I also have this problem
08-28-2023 10:28 AM
HI @Paul0954
you passed the payment page? are you using the app to login now? After payment, you need to use app to continue
Try not to use saved login, type the email and password.
If you get the same error, please submit a ticket with CS agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-28-2023 10:27 AM
@Paul0954 Are you using the new Pm app to finish the activation .