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Connot Login

Paul0954
Great Neighbour / Super Voisin

Trying to resume my activation.  I logged in using my save login credentials and I am then directed to the page with the box "Resume Activation".  However, when I select that box it directs me to the login page again, but it doesn't accept my login credentials - message says "email & password don't match".  Then, when I try to reset my password it indicates that my email address (or phone number) is invalid.  Not a good start to switching to Public Mobile!

7 REPLIES 7

AnotherMike
Great Neighbour / Super Voisin

Thanks @hTideGnow, that is the link I've been looking for

HI@AnotherMike 

then you will need to submit ticket to CS agent and ask their help to complete activation and refund the extra charge

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

AnotherMike
Great Neighbour / Super Voisin

Hi @hTideGnow I received the error message error during activation. I have been charged, twice, but cannot complete activation.

HI @AnotherMike 

are you still activating and not completed? or customer already?

AnotherMike
Great Neighbour / Super Voisin

I also have this problem

hTideGnow
Mayor / Maire

HI @Paul0954 

you passed the payment page? are you using the app to login now?  After payment, you need to use app to continue

Try not to use saved login, type the email and password.

If you get the same error, please submit a ticket with CS agent here:

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

Handy1
Mayor / Maire

@Paul0954  Are you using the new Pm app to finish the activation .

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