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Confirmation of 12gb plan change

kkum
Great Citizen / Super Citoyen

My 90-day cycle resets tomorrow (Jan 13, 2017) and I just wanted someone to confirm my plan will change to the 12GB data, unlimited text and provincial call, 90-day plan (for $120) that I signed up for during the promotion period a few months ago. 

 

Also, for the future, is there a way to check exactly what my future plan will have? All I see at the moment is this:

 

"Future Dated Plan Changes
Your base Plan will switch to 90-day pass ( $120 ) on Jan 13, 2017"
 
...on my Plan and Addons tab with a "Cancel Order" button next to it which I'm afraid to click because I know the 12gb promotion has expired.
 

Thanks

6 REPLIES 6

kkum
Great Citizen / Super Citoyen
Hey thanks for the replies guys. My cycle just renewed today and I'm glad to say everything worked out!

RLBL
Model Citizen / Citoyen Modèle

I hope you come back and let us know what happened, either way.

dohadotahmed
Model Citizen / Citoyen Modèle
Yes I know about your concern because I had the same concern before November 29 which was the date of my 2 plans renewal for future dated plan change.
Luckily everything went smoothly and never had to pm any mod.

Hope everything will be okay with your plan. Please let us know tomorrow the update.

WearySky
Deputy Mayor / Adjoint au Maire

@kkum I'm not sure it's something that can be checked beforehand.  If there was a way to look at your account and see if it wasn't going to work, presumably they would be able to automatically go through the database and fix all of them.  There's some sort of bug in the future dated plan system that sometimes (not very often, but often enough) just doesn't work.

kkum
Great Citizen / Super Citoyen

Yea, they should add the feature to see the full plan you will be changing into. I saw multiple posts of people not receiving the 12gb plan even though they signed up for it during the promotional period which is why I wanted to know if there was a way to confirm/check that I'm registered for it beforehand so I don't have to contact support later.

dohadotahmed
Model Citizen / Citoyen Modèle
Please never press "Cancel Order" button which will cancel your future dated November promotional plan.

I believe there is no way you can check the plan details of your future dated plan change before January 13.

If you are really want to know your future dated plan please wait another 12 hours. Thanks.
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