01-13-2023 11:38 PM - last edited on 01-14-2023 01:31 AM by computergeek541
Hi Everyone,
Can anyone please tell me if it possible to do conference call in my phone in a call ? or if that option is not available on PM.
cause I remember that I did it before.
Solved! Go to Solution.
Saturday
I figure out the solution to conference call issue. You call the 1st caller and the 2nd call call you and then you merge the call. It works. But when you add the second caller to the call the first caller is muted.
a week ago
I did reset network setting and restarted my phone. Same problem with my 2 son with under the PM plan as well.
a week ago
hi @RG31 please start with a phone reboot and Reset All Networks
if same, ask support to refresh your account from the system. Please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
a week ago
Same problem I experience
10-08-2024 08:22 PM
I am having this issue for the past few months also. I opened a ticket via DM with CS_Agent but they have only asked me to try restarting my phone and resetting my network settings on my phone neither of which has made any difference. I also tried switching my SIM to another phone and the same problem exists. I posted a link to the thread in the DM and they told me this was a different issue even though it's the exact same problem I'm having.
08-15-2024 11:16 PM
open ticket with support and ask them to refresh your account :
08-15-2024 10:57 PM
Hi did you ever fix this issue of first caller muted in a conference call? I have the same problem
06-09-2023 08:35 PM
This was not a device problem.
As I said before, send a dm to a CS_Agent and explain the problem to them. Have them refresh their network settings and then restart your phone. Hope it works out.
06-09-2023 01:13 PM
Hi @Deesy that sounds like a device problem. Look like you didn't join everyone properly
and test on another phone
06-09-2023 01:12 PM
My issue is the first person called can hear but not participate
06-09-2023 01:11 PM
It worked for us at first too, then suddenly reverted to having the first caller muted. Please fix this!!
06-09-2023 01:07 PM
Having the same problem- we conference call every Saturday and Sunday- what are the chances this issue can be fixed b4 we attempt our usual conference call tomorrow morning??
03-25-2023 11:08 AM
thanks for the update @jsm888
03-25-2023 10:45 AM
Specifically the agent said,
"I refreshed the network settings from our end. Please restart your phone to reconnect to the network."
This resolved the issue.
03-25-2023 10:42 AM
I sent a dm to a CS_Agent and they were able to reset something on their side which resolved the issue.
03-25-2023 09:07 AM
We have the same issue as jsm888 above. When we initiate a conference call from a phone with the PM SIM, call 1 is put on hold, then call 2 made. When the calls are merged (originator, call1, call2) call1 recipient can hear the others, but the others can't hear them. We've tried it both by 'add call' and by 'hold call' options before making the call2, they both end up with the same result - a 3 way call where one party can't be heard by the others. I tried the same process starting with a phone with a Telus SIM, to two numbers with PM SIMs and the 3 way conference works fine. So for us the conference call feature does not work properly when initiated from a PM SIM phone. Finding this rather frustrating since this thread goes back to Jan 13'23 and the issue is not resolved. We joined PM a couple weeks ago ourselves, so rather disappointed to see it taking so long to resolve basic issues....and this being the only forum to raise them apparently with no live chat or phone support.
03-13-2023 07:12 PM
Hello!
I have been having the similar issues with my conference calls recently. I use conference calls more than average (weekly I'd guess) and only recently there have been issues.
My issue is when I merge the call, I can't hear the party who I called initially, but they can hear me. There is no issue with the person who I call second.
Can someone from support explain why this is happening, because I'm procedurally doing it properly and it is connecting with all parties. When my coworker starts the conference call on another network, it works perfectly on my phone.
Thanks!
01-15-2023 05:53 PM
not ye
01-14-2023 06:37 AM - edited 01-14-2023 06:40 AM
I don't do a lot of conference calling (or 3-way calling) however I don't believe you have to start it by manually putting the first caller on hold.
I believe you just "add a call" and when the third party answers, simply merge the calls.
That has worked for me in the past.
See PM article re this:
https://www.publicmobile.ca/en/on/get-help/articles/conference-calling
01-13-2023 11:50 PM
@DPhares did you try making your PM sim card in another phone and try to make a test 3 ways call? try it. and see if it is the same
01-13-2023 11:46 PM
Every time I make a conference call, the one I put on hold not be able to hear the conversation after finished to add the other one in the line but I can see every body connected together, only the second personne can hear the conversation
01-13-2023 11:40 PM