Compromised Password Reset Question

[Mlambie04]

Hi there,

I received a notification telling me my password was compromised. I seem to have 2 public mobile log-ins. I think one is for the community? The following username has a compromised password:

Mlambie04

and I don't know how to edit it. When I go to change passwords, it only changes the sign-in password associated with my email. Are there typically two passwords for public mobile?

[esjliv]

@Mlambie04 - what do you mean "Mlambie04" has a compromised password?

What message did you receive to tell you this?

Community Account has totally different login credentials then either SelfServe/MyAccount credentials.

1. Community Account = you don't need to be a Public Mobic customer with a current phone number.
2. SelfServe/MyAccount = you need to have an active Public Mobile phone number or active within 90 days.
3. Buying SIM cards or phone Account= this could be a 3rd set of login credential you could or have set up in the past. But this one can get by as logging in as a guest, instead of a separate username and password.

[JL9]

Funnily I received a notification too for another login saying there was a data breach. Mine was done via a Google notification. How were you notified of your PM issue? I guess it is a good reminder to say vigilant and change pws every now and then.

[darlicious]

@Mlambie04 

You have your community account that uses your username Mlambie04 and a password to sign in. To rest the password for your community account it is just sent to your email. You appear to have signed in just fine.

Your self serve account has a username that is your self serve email. It also has a password that you chose. When using the forgot password link you need to remember your security question and answer to reset your password. Did you try mire than 5 times to reset your password?

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here 

Or if you prefer or cannot submit a support ticket you may send a private message : Click here 

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

[HALIMACS · Accepted solution]

@Mlambie04 

Your community password can be changed by clicking on your avatar and going down to "My settings".  You'll see the "password" on the 2nd tab.  

You can also change your community e-mail there as well.