@softech wrote:
@CountyDownIeUk wrote:
My point is that PM is not that bad as some say, as they both have the same issues.
@CountyDownIeUk
Happy to see your last line
Honest, I am surprised even some long time regulars has made very bad comment with PM lately.
Some are just and can can attest based on my poor service from CSAs.
Is PM perfect? NO. Is it that bad? I don't think so
To some, a hassle. But would you do better cost wise and customer service wise with a first tier option? I doubt it.
Some complaints from some customers are more like the lack of understanding with the service they are getting.
Yes sometimes just clarifying something that is not comprehended...a learning curve. And lots of us here to help out. But there are a few 💩 disturbers that come, go or stay.
They are on a Tier 3 provider, it is normal to get less fancy services like the Tier 2 or 1 brothers. Sometimes the complains came from the "wrong expectation". How can people expect to get a perfectly made steak from a fast food restaurant?
Perhaps. And part of the web site works perfectly and other parts not. My comment excludes stuff that we would like to see.
Some complaints are actually happening with other providers, too. But with porting so easily done today, many would not look into the issue further but simply make a decision to go "to to another provider".
Yes, I agree. Personally I can only compare to Telus prepaid and a Bell contract. Bell sucks for customer service for both mobile contacts and Satellite TV.
Is Public Mobile perfect? No. But I think the most pressing thing to improve is the reliability of Autopay. If Autopay works 99.9% of the time, less people would got disconnected and less frustration.
Personally auto pay won’t be fixed as it was inherited from Telus prepaid. We were on Telus prepaid in 2005. They have had 18 years to fix it. The thing that gets me is the messages on day before and day of renewal....just use a better worded explanation as account suspended gets people excited.
And one thing, shipping sim card needs to be done within 5 days, Pay a bit extra to ship via Purolator, or sell exclusively via Amazon.
I can accept what it is. But for a new customer it is too long. Like a flash in the pants...the excitement is over before it arrives. Taking SIM only sales away from retailers was not a well thought out choice...but taking away activation at a retailer was. Travelling and paying for transportation for a $10 item is a deal breaker now a days as most us are conscious of bus fare and cost of gas and would only buy if not too far out of the way or on a day of travel with multiple stops. Thus mailing is the best. Last year they were couriered by UPS. They come from a Telus warehouse in Calgary as does a replacement set top box and IS couriered. The issue, in my opinion, processing time takes too long. As per my previous employment I can attest the process time and fill time is far too long.
Not every one has Amazon Prime or an Amazon Account.
This is an fully online provider, you don't want to get your potential new customers mad on their first interaction with PM. And all the excitement to change to a "better provider" would die down after a 3 weeks wait 🙂
Correct. Just had that experience.
