10-02-2023 08:49 PM
When i go in the community, i don’t see the envelope icon to be able to chat with an agent??
10-03-2023 05:47 AM
@altautoinc
The envelope icon is not displayed on mobile devices, but it is on desktop / laptop devices between the bell icon and your Community avatar.
🙂
10-02-2023 09:01 PM
Unless it was just turned on, it's on.
10-02-2023 08:55 PM
@altautoinc wrote:When i go in the community, i don’t see the envelope icon to be able to chat with an agent??
While logged in to the Community, click on this link: https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-preferences:private-messe...
The private message option might be disabled. Turn on the private messenger.
10-02-2023 08:54 PM
HI @altautoinc
you are using the web browser on the phone, click on your avatar on top right and you will see it from the expanded menu
or submit ticket using this link to message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and this is the envelope link
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
10-02-2023 08:53 PM - edited 10-02-2023 08:54 PM
Click on your plane avatar and click on messages.
Adding - What's the problem though? Maybe we can help.
