I've tried it all. Even the last time I had a mod set up a pw for me and when I attempted to log in I couldn't dame thing says I answered incorrectly.
I just responded to the latest mod "Anna" telling her that even though she unlocked my account I'm still not able to reset my pw because it's not excepting the answer to the security question which is the year my father was born and I think I know when my dad was born for crying out loud. Nothing to do with case sensitive bs. Let's see if Anna does what I requested and that was to set up a pw and pm it to me and once I log in if I'm able to log in ilk then change it myself.
Here's the proof that I cant get past the security question which is bs cause I know for a fact I answered it properly and in the right format.
@darlicious wrote:@ApatheticFloW Essentially every time you deal with the moderators they give you the same process to try and reset your password but each time it fails. You're just going in circles and driving you bonkers. Have you asked for them to reset for you? Versus you doing it which isn't working. Or have they done the reset and it still doesn't work? Having never gone thru this I am unfamiliar with the process. Tagging an Oracle my be able to give you insight in the process or they may be able to offer a solution to give to the next moderator that will solve your problem. Then be sure to write down the password and security question/answer for the future along with your pin. I know it can't quell your frustration at this point but hopefully you will get sorted. Let's see if @NDesai @mimmo or @stonechucker or even @David_J can help you out or maybe they're pulling their hair out as well. Oops sorry....if that's the case.
@ApatheticFloW wrote:I can't reset my password because it doesn't accept the answer to my security question can a mod reset my pw plz. I created a thread pertaining to this, but I haven't received a solution yet let alone a response from a mod. I just want to log into self-serve and not the community.
So after going through the same steps over and over again with four different mods and each time I cannot log into self-serve and everytime I get a different mod responding by asking me to submit my pin or to answer 4 other questions in order to confirm I'm the account owner.
I'm fine with providing what's needed In order to confirm who I am, but after 4 times and still not able to log in i think something else needs to be looked at or idk, but trying the same thing over and over again expecting a different result is the meaning of "insanity" and it feels like I'm on crazy pills trying to figure out what went wrong in the first place.
It started one day when I couldn't log in so I attempted to follow the link and reset my pw and I that didn't work either when I reset my pw and tried to log in it said I entered the wrong info like wrong pw cause the email address is obviously right. It's been two months since I last added min and unless this gets resolved I might not renew I mean I've been with Public Mobile since pretty much day one and it's out of my hands at this point so if PB cares then it's up to them to have someone look into this and answer me after I mention It didn't work instead of having a new mod ask me to go over the same **bleep** all over again.
Thx
So I just followed the steps and when I got to where I had to answer a security question it says it's the wrong answer.
The question is what year my father was born. I think I know what year he was born so **bleep** this security bs and skip this step and someone set up the pw and send it to me at this point isn't it the simplistic thing to do since nothing else is working!?!?!?!?!!?!?
Here's a screenshot showing where I got to and how after answering the question with the right answer it locks me out.
