Updated on June 25, 2018
The Community Reward
How does it work?
Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently. You can only ever qualify for one (1) Community Reward in a 30-day period, and you must act in accordance with Community Terms of Service at all times. You can read our Community Terms of Service here.
The following table shows how Community Rewards are allocated:
Who Can Earn Rewards?
To be eligible to earn Rewards, you must have:
1. A Rewards-eligible plan:
- All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.
2. An active account:
- Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
- Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards.
Considerations for Rewards-ineligible Customers
Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:
- Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
- Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
- Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.
How many Rewards can I earn?
You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.
Here’s an example of how you could get your plan down to $0:
- You are on a $45, 30-day plan
- You have been with Public Mobile for 5 years
- You signed up for AutoPay
- You occasionally help others out in the Community
- You referred 36 friends to Public Mobile who are still active members
You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!
When are Rewards applied to my account?
Here are some things you should keep in mind about our Rewards program:
- All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
- There are exceptions to the above statement:
- Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
- If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
- If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
- Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
- If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.
How do I know when I've earned Rewards?
Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.
Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:
Below is an example of what the ‘My Rewards’ section looks like, for the same account:
Other Reward Rules
- Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
- The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.
@mimmo wrote:
@ute1978 wrote:
@Alan_K wrote:
@ute1978 wrote:
@Wisewoman wrote:Are you sick? Have you become a broken record, repeating the same post on various threads?
Are you malfunctioning?
Just ignore this member. He will be banned/removed by the end of the day.
You read my mind
Oh great, that was faster than I thought. A big thank you! What cjasper did today was totally unacceptable and I hope you ban him forever.
@Agreed but it does highlight an underlying issue of inadequate response times (far greater than the promised occasional peak periods of 24-48 hrs) and it seems to be getting only worse not better. @ @Alan_K can you share any insights on what is being done to do to address this issue? If anything?
This. A thousand times. People wouldn't go crazy or throwing threats around if response times were tolerable. No one likes not having a service they're paying for.
I still think there should also be some kind of simple automated acknowledgment of receipt of the initial private message so that people can at least know they're actually in the queue and not just lost in a black hole.
@Alan_K: Thank you for noticing and piping in. I'm sure it must be difficult to balance the resources provided by the mothership with responding to customers in a timely fashion.
@ute1978 wrote:
@Alan_K wrote:
@ute1978 wrote:
@Wisewoman wrote:Are you sick? Have you become a broken record, repeating the same post on various threads?
Are you malfunctioning?
Just ignore this member. He will be banned/removed by the end of the day.
You read my mind
Oh great, that was faster than I thought. A big thank you! What cjasper did today was totally unacceptable and I hope you ban him forever.
@Agreed but it does highlight an underlying issue of inadequate response times (far greater than the promised occasional peak periods of 24-48 hrs) and it seems to be getting only worse not better. @ @Alan_K can you share any insights on what is being done to do to address this issue? If anything?
@Alan_K wrote:
@ute1978 wrote:
@Wisewoman wrote:Are you sick? Have you become a broken record, repeating the same post on various threads?
Are you malfunctioning?
Just ignore this member. He will be banned/removed by the end of the day.
You read my mind
Oh great, that was faster than I thought. A big thank you! What cjasper did today was totally unacceptable and I hope you ban him forever.
@ute1978 wrote:
@Wisewoman wrote:
Are you sick? Have you become a broken record, repeating the same post on various threads?
Are you malfunctioning?
Just ignore this member. He will be banned/removed by the end of the day.
You read my mind 
