Community Reward

[Lachlan_M]

Updated on June 25, 2018

The Community Reward

How does it work?

Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently. You can only ever qualify for one (1) Community Reward in a 30-day period, and you must act in accordance with Community Terms of Service at all times. You can read our Community Terms of Service here.

The following table shows how Community Rewards are allocated:

 

Who Can Earn Rewards?

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

• All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

• Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
• Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

Considerations for Rewards-ineligible Customers

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

• Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
• Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
• Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

How many Rewards can I earn?

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

Here’s an example of how you could get your plan down to $0:

1. You are on a $45, 30-day plan
2. You have been with Public Mobile for 5 years
3. You signed up for AutoPay
4. You occasionally help others out in the Community
5. You referred 36 friends to Public Mobile who are still active members

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

When are Rewards applied to my account?

Here are some things you should keep in mind about our Rewards program:

• All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
• There are exceptions to the above statement:
  • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
  • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
  • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
• Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
• If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

How do I know when I've earned Rewards?

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

Other Reward Rules

• Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
• The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.

[srlawren]

---

@terrybev wrote:

---

IF I come across a post that answered my question, can I still bravo it, even if it is old? I'm starting to catch on.

---

@terrybev there's no harm in that.  And technically speaking there's nothing "wrong" with replying to an old, dormant thread, it's just a bit frowned upon.  If you're replying to try to give a solution to something that's been solved for years, that's definitely frowned upon.  If you're replying to say you've got the same issue/question, that's "okay", but many people will ignore solved threads and move on, so you'll get better visibility by starting your own thread for the issue/questions.

[terrybev]

---

@Tav wrote:

---

@Judelina wrote:

I’m new I read stuff and pressed reply I don’t remember who I was answering obviously I’m doing this wrong 

---

Everyones got to start somewhere. Press the quote button and that will quote the message you are trying to reply to. This thread dates back over 4 years so most comments are resolved and long forgotten about.

---

I am new too,...Sometimes I just scroll to see if my question has already been asked? or solved, but I never paid attention to the dates. IF I come across a post that answered my question, can I still bravo it, even if it is old? I'm starting to catch on.

[Dunkgirl]

I got a new email badge for the reward this time

[srlawren]

---

@Felixbthe1 wrote:

Good to know, send message as quote, keep the thread going

---

@Felixbthe1 in this particular case, there isn't much need to keep this thread going, since it's already 22 pages long and already answer pretty much anything you could want to know about community rewards.  Let's keep this thread dormant.

[computergeek541]

---

@Felixbthe1 wrote:

Good to know, send message as quote, keep the thread going

---

Usually when someone bumps a thread, it's because he/she is the person who created it and possibly wants the recognition involved with being the original first message of the thread poster, or if something is being advertised for sale on some other messaging site forums.  In this case, the thread was created by Public Mobile.  If they felt it important to have this thread at the very top of the list, they would have stickied/pinned it.

[Felixbthe1]

Am I really here, are anyone of us really here? No seriously, how long have I been here?

[Anonymous]

---

@Felixbthe1 wrote:

Lol, hey Mayor do you have a direct link to a mod I have a question about my account, cheers

---

Lol, hey Great Citizen you have been here longer than I have, I'm sure by now you know full well how to contact the moderator team.

[Felixbthe1]

Lol, hey Mayor do you have a direct link to a mod I have a question about my account, cheers

[Felixbthe1]

Good to know, send message as quote, keep the thread going

[terrybev]

---

@Anonymous wrote:

---

@Judelina wrote:

I’m new I read stuff and pressed reply I don’t remember who I was answering obviously I’m doing this wrong 

---

I know you're new. That's why I'm bringing this to your attention.

See that big black box with the word Quote in it above this typing box. Click the reply button to the lower left of a post you want to reply to, click on Quote and it'll put the contents of the post into your message.

@oryou can do what's called tagging where you type the @ sign then the username like I did for you. But I think the quote is better to keep the context going unless you're posting pretty much immediately after.

---

Thank you I was just wondering the same thing

[srlawren]

---

@SD08 wrote:

---

It was yet another reply to the 2nd post in this topic.  

---

@SD08 I sincerely wish people would stop, that was literally from FOUR YEARS ago.  

[SD08]

---

@srlawren wrote:

---

@DezS wrote:

When are Rewards applied to my account?

Here are some things you should keep in mind about our Rewards program:

[...]

---

@DezS thanks but uhm, that was covered in the very first posting in this thread: https://productioncommunity.publicmobile.ca/t5/Rewards/Community-Reward/td-p/415 .  Was there a need to copy and paste it here?

---

It was yet another reply to the 2nd post in this topic.  

[srlawren]

---

@DezS wrote:

When are Rewards applied to my account?

Here are some things you should keep in mind about our Rewards program:

[...]

---

@DezS thanks but uhm, that was covered in the very first posting in this thread: https://productioncommunity.publicmobile.ca/t5/Rewards/Community-Reward/td-p/415 .  Was there a need to copy and paste it here?

[DezS]

When are Rewards applied to my account?

Here are some things you should keep in mind about our Rewards program:

• All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
• There are exceptions to the above statement:
  • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
  • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
  • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
• Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
• If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

[SD08]

---

@CT3 wrote:

Depending on when you earned your rewards, for example, between the 1-6 of every month pm goes over your rewards and deducts them from your payment for that month. If, however, you earned your rewards in that period then your rewards will pay towards your next payment due date.

   I hope that this helps you out/answers your question?

from CT3

---

@CT3  You've replied to the same post by micro-g from 4 years ago.  See my previous post just before yours.  Those tips could be useful to you as well.

[CT3]

Depending on when you earned your rewards, for example, between the 1-6 of every month pm goes over your rewards and deducts them from your payment for that month. If, however, you earned your rewards in that period then your rewards will pay towards your next payment due date.

   I hope that this helps you out/answers your question?

from CT3

[SD08]

---

@MistyParent wrote:

Yes, currently rewards are not added as a credit until AFTER the bill cycle. Unfortunately, that means the card will still be charged, until the following month. At that time then the credit will be reflected with the amount owing and deducted. Hope this helps! 

---

@MistyParent 

Two tips:
1) It's a good idea to take a look at the date of the post to which you're replying. It could very well be outdated, and the information obsolete, or the problem long since solved. In this case, micro-g's issue occurred when the rewards program was in its early stages and things may have worked differently then to start out, as the next posts of that time suggest.

2) For clarity, it's good practice to either quote the message to which you're replying, or tag the author of that message (just like I've done with your name here). That way, people don't have to go hunting for or wonder whom you're talking to in a very long thread. That message you replied to was from 4 years ago which makes your reply hard to follow. (I was only able to determine this by clicking edit on your post and then hitting the quote button, which only moderators and oracles can do.)

To quote the message, click that big black "quote" button above the message box right after you click reply. Note: For users who have enabled Quick Reply on community settings, the quote button is only available if you click the regular "reply" button instead of "quick reply." Be sure to type your own text outside of the orange bar indicating the quoted message.

[SD08]

---

@Anonymous wrote:

---

@MistyParent wrote:

Yes, currently rewards are not added as a credit until AFTER the bill cycle. Unfortunately, that means the card will still be charged, until the following month. At that time then the credit will be reflected with the amount owing and deducted. Hope this helps! 

---

 @MistyParent 

Who is this in reply to?

Rewards get converted into Available Funds at renewal time. Then the renewal takes as much as it needs to renew. If there isn't enough then if autopay is set up then it will take the remainder from autopay. If autopay is not set up then the account goes into suspension.

Credits are just added to Available Funds. Then as above for consumption.

---

@Anonymous 

Mistyparent was replying to micro-g's post dated... Apr.25, 2015 (2nd post of this topic).  

[stonechucker]

@MistyParent, Community rewards show up between the 4th and 8th of the month typically, sometimes it falls outside those dates.  Community Rewards are processed monthly, and not per cycle (90- or 30-day).

Community rewards will sit until the next renewal.  For my last renewal, it was granted on the morning of my payment date and used on my renewal.

All other regular rewards (friend, autopay,, and loyalty) are displayed for your upcoming renewal and are applied towards discounts on your plan cost.

[Anonymous]

---

@MistyParent wrote:

Yes, currently rewards are not added as a credit until AFTER the bill cycle. Unfortunately, that means the card will still be charged, until the following month. At that time then the credit will be reflected with the amount owing and deducted. Hope this helps! 

---

 @MistyParent 

Who is this in reply to?

Rewards get converted into Available Funds at renewal time. Then the renewal takes as much as it needs to renew. If there isn't enough then if autopay is set up then it will take the remainder from autopay. If autopay is not set up then the account goes into suspension.

Credits are just added to Available Funds. Then as above for consumption.

[MistyParent]

Yes, currently rewards are not added as a credit until AFTER the bill cycle. Unfortunately, that means the card will still be charged, until the following month. At that time then the credit will be reflected with the amount owing and deducted. Hope this helps! 

[mariarv]

Hmmm, it works like a charm for me,  my credit card is billed for the post reward amount (40-2=38), plus GST.

[Anonymous]

---

@Luddite wrote:

---

@Anonymous wrote:.

I'm not sure how much they want to focus on community participation from regular customers anymore.

---

Still PM's plan to have a helpful Community; rewards are still being paid out after all.

BTW: who would an example of an "irregular" customer? 

---

Yes. I don't like the term regular either but it is common parlance 🙂 I guess I meant not moderators or Oracles.

I intentionaly used the term "focus". Yes they paid out again and hopefully they'll keep it going but I think the focus is less now.

[Luddite]

---

@Anonymous wrote:.

I'm not sure how much they want to focus on community participation from regular customers anymore.

---

Still PM's plan to have a helpful Community; rewards are still being paid out after all.

BTW: who would an example of an "irregular" customer? 

[Anonymous]

---

@patrachar8 wrote:

This is a great deal but they should outline the top 50, 25, ..etc % teirs of overall contribution of that period so you can try and reach the level of contribution you desire to fit ino that catergory.

---

They didn't do the Top Contributors this month for some unknown reason. They've dropped the bravos leaderboard off the main community page. The moderators are posting in the forum more than they used to when they're not so busy.

I'm not sure how much they want to focus on community participation from regular customers anymore.

[patrachar8]

This is a great deal but they should outline the top 50, 25, ..etc % teirs of overall contribution of that period so you can try and reach the level of contribution you desire to fit ino that catergory.

[Jaydub1488]

A service provider is this good when the service they provide is fanaminal! Sticking with P.M. 4 L!

[LyndyAntoine]

To total then it'll work with you

[srlawren]

---

@ShawnC13 wrote:

---

@srlawren wrote:

---

---

@ShawnC13  LOL did you just catch a gamer in the act?  Or perhaps just someone with expectations waaaaay off the map.  Either way, good work.

---

I actually have no clue.  They had only been registered minutes before that post.  So not sure what is going on there unless they figured if they referred people that is helping them and should receive additional community rewards.

---

@ShawnC13 indeed.  @Enzio would love to hear back from you about what help you've provided.

[ShawnC13]

---

@srlawren wrote:

---

@ShawnC13 wrote:

---

@Enzio wrote:

 I have helped out too many people still no reply for my bonuses. ??

---

This is your first post?  Do you have another account that you have been using to help people?

---

---

---

@ShawnC13  LOL did you just catch a gamer in the act?  Or perhaps just someone with expectations waaaaay off the map.  Either way, good work.

---

I actually have no clue.  They had only been registered minutes before that post.  So not sure what is going on there unless they figured if they referred people that is helping them and should receive additional community rewards.