Community Reward

[Lachlan_M]

Updated on June 25, 2018

The Community Reward

How does it work?

Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently. You can only ever qualify for one (1) Community Reward in a 30-day period, and you must act in accordance with Community Terms of Service at all times. You can read our Community Terms of Service here.

The following table shows how Community Rewards are allocated:

 

Who Can Earn Rewards?

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

• All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

• Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
• Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

Considerations for Rewards-ineligible Customers

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

• Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
• Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
• Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

How many Rewards can I earn?

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

Here’s an example of how you could get your plan down to $0:

1. You are on a $45, 30-day plan
2. You have been with Public Mobile for 5 years
3. You signed up for AutoPay
4. You occasionally help others out in the Community
5. You referred 36 friends to Public Mobile who are still active members

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

When are Rewards applied to my account?

Here are some things you should keep in mind about our Rewards program:

• All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
• There are exceptions to the above statement:
  • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
  • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
  • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
• Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
• If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

How do I know when I've earned Rewards?

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

Other Reward Rules

• Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
• The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.

[mimmo]

@Winterberri  best piece of advice don't be active in the community for the money. Be here to help, and learn.   

I can't remember who said it but you will probably make more money and faster collecting pop/beer cans vs the time spent  in the community to get the same amount of money.   That being said it is usually pretty easy to get in the top 25%-50%.  

So welcome to the community,  read the knowledge base search the forum and ask questions. 

[Whylo66]

Thanks for the information . As a new member I'm still getting used to the community and getting the hang   Of things.

[Lieux]

@Winterberri The best is to help the community with their problems and questions...how to do that?!? You can read the most posts and subjects to learn how to reply to help... be curious... try...and have fun to help others!!!! Welcome in public mobile!!!!

[Winterberri]

@gauthier_eli

AHMEN!!! I am learning how to lower my bill as well! Maybe one day we can be an "oracle" 😁

[Winterberri]

@Lieux 

So I learned the @ sign use today lol. So to all us noobs, what advice can you give us to help in the community (in the right steps of course!) and lower our bill what do you guys recommend?

[Lieux]

It would be better if you have said @Winterberri....In my opinion the rewards....

[Winterberri]

@ Mayor MaCheese RobertQc

thanks for the invite mayor! I appreciate being part of this great community that truly can be called A COMMUNITY! ❤️

[RobertQc]

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@Winterberri wrote:

I'm new to helping community members with you old school guys and gals. Please forgive me if I gave any wrong information, that's the way I perceived it and I am sorry if I misread the information. Well thanks for that 🙏👍 I will try harder to understand the way it all works before just adding my 2 cents eh'. 

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@WinterberriGlad to have you onboard! Let us know if you have any questions

[Winterberri]

I'm new to helping community members with you old school guys and gals. Please forgive me if I gave any wrong information, that's the way I perceived it and I am sorry if I misread the information. Well thanks for that 🙏👍 I will try harder to understand the way it all works before just adding my 2 cents eh'. 

[ShawnC13]

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@Winterberri wrote:

It's a percentage...for easy example we will use 100 people. Each percentage is based on the larger number. They are ranked no matter if they help once to helping several hundred times. That is our scale, and use the percentage and group them together...so for example 100 people help the community: say 50% help one time a week, 25% help twice a week, 10% help three times a week, 4% help four and 1% does all the time. Long story short help when you can and stay loyal ❤️ My public wireless

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@Winterberri, where in the world did you come up with this???  I have never read anything like this before.  Rewards are based on participation, posts made solutions authored, bravos received and I am sure a few other things.  I really have no idea where you came up with that formula

[Winterberri]

It's a percentage...for easy example we will use 100 people. Each percentage is based on the larger number. They are ranked no matter if they help once to helping several hundred times. That is our scale, and use the percentage and group them together...so for example 100 people help the community: say 50% help one time a week, 25% help twice a week, 10% help three times a week, 4% help four and 1% does all the time. Long story short help when you can and stay loyal ❤️ My public wireless

[Felixbthe1]

Awesome,you have a positive attitude and I love your desire to help others in the community. Welcome to Public Mobile, great to have you aboard 🙂

[Lieux]

Could you please click here and post a new message for your problem @Cody_Smart_2000 .It will be easier for you and us to help you!!

https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/getting_started

[Cody_Smart_2000]

I had the same thing happen.

[wetcoaster]

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@Whylo66 wrote:

I see mine is the same but if you look up your payment history, the way it is broken down through billing somewhat explains it. It is billed out as "charges" and "credit" I'm not sure why but it might be a case of... charge xxx bill amount and then credit or return the credit amount.Also might be a pre- authorization to ensure auto pay etc are going to clear funds before giving you the rewards and then billing only to find out that your funds aren't available but now they've sent you a bill that is credited xx $ and you are now paying by voucher and don't qualify for the 2$ reward but now is to late they can't bill you twice etc... I'm convinced that my second explanation is the reasoning and anwer.

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@Whylo66

Without tag or quote it's not clear who you are replying to - this thread is more than 35 pages long so we need some reference.

If you have problems understanding your transaction history, @srlawren has put together an excellent explanation: https://productioncommunity.publicmobile.ca/t5/Announcements/Public-Mobile-Website-Changes/m-p/18323....

My recent, more abstract analogy and description of the process can be found here: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Taxes-not-added-in-payment-hi...

As for your musings re: auto pay reward: You are eligible for the $2/30day auto pay reward if you register with your credit card for it. If you top up by voucher or a manual payment before your renewal date, and have enough available funds to cover your full plan cost, you still get the reward even if the system doesn't need to go and take funds from your card at time of renewal.

[Whylo66]

I see mine is the same but if you look up your payment history, the way it is broken down through billing somewhat explains it. It is billed out as "charges" and "credit" I'm not sure why but it might be a case of... charge xxx bill amount and then credit or return the credit amount. Also might be a pre- authorization to ensure auto pay etc are going to clear funds before giving you the rewards and then billing only to find out that your funds aren't available but now they've sent you a bill that is credited xx $ and you are now paying by voucher and don't qualify for the 2$ reward but now is to late they can't bill you twice etc... I'm convinced that my second explanation is the reasoning and anwer.

[gauthier_eli]

I can't wait to start earning what I've been overpaying all those years! 🙂

[Lieux]

@TvMann2018 If you stay here in the community you will be very helpful!!! Just stay in touch with the new or old subjects and be free to answer and help!! Welcome!

[6500K]

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@TvMann2018 wrote:

Hello everyone I am new to public Mobile but am a software engineere and i bring with me tons of knowledge of add ons Cell phones  and networks I am happy to help anyone with anything

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Great to have you here @TvMann2018.  Welcome to the PM community and nice to see someone with a helping attitude.  

[TvMann2018]

Hello everyone I am new to public Mobile but am a software engineere and i bring with me tons of knowledge of add ons Cell phones  and networks I am happy to help anyone with anything

[CS_Agent]

Hello @Carld123

Please refrain from using such language, on our Community, towards any of our members, as we do not tolerate any sort of direct or indirect profanity.

The Community is a place where folks come for help or to help others, so there is certainly no need for any disrespectful content being posted.

If you need help, our users, ORACLES and us Moderators will be more than happy to provide it to you, but if you fail to approach us in a respectful manner, a second warning will be made and should this go on, we will have to ban you.

Thank you for understanding.

Ashley

[Anonymous]

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@Carld123 wrote:

Ok.. Done...

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WTH man! What's with all this?!

Where's this coming from?

Why?

[Carld123]

Ok.. Done...

[Carld123]

Oh **bleep**...i may not get my rewards now....

[NDesai]

@Carld123 Enough already.

[Carld123]

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@ShawnC13 wrote:

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@Carld123 wrote:

Fu...ban me ..after all your a whoracle..not an Oracle..and some advice..dont start with your comments..end this here..or waste more time than you already do ...........

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You are giving me advice lol

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@ShawnC13

Sorry i forgot your an oracle...as said end now.....you wont tho

[ShawnC13]

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@Carld123 wrote:

Fu...ban me ..after all your a whoracle..not an Oracle..and some advice..dont start with your comments..end this here..or waste more time than you already do ...........

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You are giving me advice lol

[Rockdaddy22]

Let’s just settle down, no need for this nonsense. 

[Carld123]

Fu...ban me ..after all your a whoracle..not an Oracle..and some advice..dont start with your comments..end this here..or waste more time than you already do ...........

[ShawnC13]

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@Carld123 wrote:

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@computergeek541 wrote:

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@Carld123 wrote:

@Anonymous

3.1 3.2..can you tell i read the last one??

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Did I miss something? What happened here?

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Dont be so nosey...whoracles need all details???..

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@Carld123, I don't care if this was a joke or not but there is no need for the name calling or nicknames.  This is an online community and doesn't need the derogatory name calling.