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Closing my account

Ravidalal
Good Citizen / Bon Citoyen

How to remove your credit card or close public mobile account? Or how can i disable autopay?

@CS_Agent 

1 REPLY 1

softech
Oracle
Oracle

@Ravidalal 

you don't need your phone number to port to another provider?

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

  • If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
    enter the account pin, then Press 5 for Autopay and 2 to remove
  •  Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
    (or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

    https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscriptionhttps://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

    You can also do the same using the App.  Login the App, go to Subscription page, click Manage Subscription and click Unsucbscribe

If you want to remove your credit card from your account, you will have to open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there          

 

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