Closing account

[Rastus]

Is account automatically closed by Public Mobile when a number is transferred to another provider

[hTideGnow]

hi @Rastus 

you don't have to do that step

but if you like , wait till the number is ported, then  you can also message PM support and ask them to confirm account is closed and remove the credit card on the system

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Rastus]

I think, since autopaymight still be active, I’ll instruct Bank to stop any further payments

[BKNS27]

@Rastus 

Yes, your account is automatically closed once you port out to another carrier.

You won’t be able to login to your account once it is closed.

This includes your CC information but you can contact a CS_Agent to confirm it was removed.

[hTideGnow]

hi @Rastus 

after the number is transferred to another provider, your PM account will be fully closed, this is part of the porting process

[Chalupa_Batman]

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@Rastus wrote:

Is account automatically closed by Public Mobile when a number is transferred to another provider

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Hello @Rastus 

That is correct. When you port your number to another service provider, your account is automatically closed. There have been very rare occasions accounts aren't closed and customers are charged again. If that happens, you can always come back and create a ticket for a refund.

EDIT: As a precaution to ease your mind, you can always log into your account and turn off autopay before you port. Just move the toggle to the left

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

[slusagm]

yes @Rastus 

account will be closed after number is ported