Closing account

[eslcircle]

I m looking to close my account

[dust2dust]

The link below, all the way to the bottom, talks about what you ask. But why bother them when you can just stop paying.

https://assets.ctfassets.net/g0l02radjx86/4Um2asncuJoTrXexB8saIm/4e75ce79bf5d4f9edd35cece616ad7ed/Pu...

[computergeek541]

---

@Alexandf wrote:

@eslcircle 

 PM support  private message CS_Agent at: ask them to remove credit card and closed.

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(envelope icon on the top right) CS_Agent will reply you there.

---

Removing the credit card does not close the Public Mobile account. Also, there is no closing the account unelss the number gets ported out. Closure on an account left inactive is automatic.

[Alexandf]

@eslcircle 

 PM support  private message CS_Agent at: ask them to remove credit card and closed.

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(envelope icon on the top right) CS_Agent will reply you there.

[Yummy]

- PORTing/transferring your number to other provider cancels your PM account immediately.

- Disable autopay/pre-authorized payment

- Ask agent to Remove credit card info to avoid accidental charges by PM.

Your account will be suspended due to no payment at your next renewal date. 90 days after suspension, your account will be deleted. You have 90 days to change your mind by paying to reactivate your account.

To stop service immediately, select lost/stolen phone.

[softech]

@eslcircle if you are going to another provider and bringing your number over, the porting process will close the account when completed.

or if you are giving up your number   simple login to My Account,  disable Pre-Authorized payments.   PM will not be able to renew your service, your account will then be suspended,.  90 days later, it will be closed 

[RossN · Accepted solution]

@eslcircle hello just disable pre authorized payments in your self serve and your account will automatically close after 90 days suspended,or port your number to another provider