Close my account entirely

[teckfuture]

I want to close/disable my account/sim card.

[JL9]

lol gotta love it

also @teckfuture just take heed of the advice to remove your payment card regardless of whether you port out or let it go into inactive for 90 days so that it cannot be charged in error. Some people have had issues with that and then have to jump through the usual hoops for a refund

[hTideGnow]

Hi @Alexandf While the remove CC part was correct, you are here long enough , with different usernames , you should know CS Agent  cannot help to "also to closed account."

[Alexandf]

@teckfuture 

send private message PM support CS_Agent at: ask them to remove your credit card.also to closed account.

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(envelope icon on the top right) CS_Agent will reply you there.

[dabr · Accepted solution]

@teckfuture   Easiest way is to port out your number to another carrier which closes your account.  Also you can disable autopay or put the account into lost/stolen mode and after 90 days of account being suspended due to lack of payment, it will close permanently and you will lose the number as well.

If you need to remove the payment card, then you need CSA's assistance to do that, so submit a ticket via chatbot here:   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[esjliv]

@teckfuture - or, if you port your number with public out to another provider that also closes your account here with Public.

[softech]

@teckfuture you can first  disable Pre-Authorized payments.  PM wont be able to renew when the time comes, your account will then be suspended.   90 more days, it will be closed permanently