@darlicious wrote:
@csarling @NDesai @geopublic Quite possibly if the plan renewed and the free gifts were added on the same day some of the holiday data could have been used during renewal and just after until @csarling unknowingly rebooted her phone to turn it off. My renewal occurred the same day as the holiday gifts were available and led to many strange tales of data add one being used on WiFi, entire add ons being used in less than one hour and made a mess of my account and renewal and left me without service for two days other than my RBC data which was being used despite being on wifi as well. Thankfully the site was overwhelmed before i loaded them on my other account that renews two days after the first or im sure it would have made that renewal fail as well.
Right! That is why i asked for renewal date. We don't know exactly how self-serve renews our plans. The way we are charged for talk, text and data, it seems like all components are separately re-added during renewal. Possible that OP used some data during the night of the renewal. For me in 4+ years, i still have a few add-ons sitting with 0MB used in my account for years.
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