Chatr to public? Please help

[AddysonA]

My wife subscribe to public and im trying to port her number to PM but it wont accept the chatr account number because it had 17 digits but PM only accepting 9 digits or something  only. Please help Asap

[Handy1]

@AddysonA  I know you already except solution , I just referred friend  from chatr yesterday and his account was only 8-9 digits and we had to call chatr to get the account number as it’s not on the self serve site to get on your own . Sure you’re not confusing the account number with SIM card number ? 

adding @AddysonA  thou the IMEI can be used it’s best to use account number so to be safe with out any chance of hiccups I think you should call chatr get the account number and just use it 

[AddysonA]

Is that not gonna affect if my wifes cellphone is unlock?

[AddysonA]

Chatr account number has 17 digits but PM only wants 7 or 9

[hTideGnow]

hi @AddysonA I believe the account number has some extra zero in the front, drop the leading zeros 

[Darren21 · Accepted solution]

You can also port with the IMEI number of the device. You can try that as well instead of account number ?