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12-15-2022 04:15 PM
Hello,
The only way to reach you is through the chat, but the chat window is empty, totally white! That is not a good support.
Cheers,
Natalija
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12-15-2022 07:36 PM
@natalija Hello. Here are ways to reach Public Mobile Customer support. Message their Customer Service Agent Directly by using this link @CS_Agent or these methods. It can be frustrating, but they are quite helpful once you get in contact with them.
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
- Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.
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12-15-2022 04:29 PM - edited 12-15-2022 04:29 PM
Try different browser or incognito/private mode.
Chat works as designed:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
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12-15-2022 04:23 PM
Go to the bottom of this Community page and click on SIMon Chatbot and type in Create a Ticket.
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12-15-2022 04:18 PM
hi @natalija you meant chatbot or actual web chat support invited you on? try Incognito mode or another browser
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12-15-2022 04:17 PM
Try logging into the website using a different browser in incognito or private mode instead. Try again.
