Chat not available

[natalija]

Hello,

The only way to reach you is through the chat, but the chat window is empty, totally white! That is not a good support.

Cheers,

Natalija

[Coverhiro]

@natalija Hello. Here are ways to reach Public Mobile Customer support. Message their Customer Service Agent Directly by using this link @CS_Agent or these methods. It can be frustrating, but they are quite helpful once you get in contact with them.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Yummy]

Try different browser or incognito/private mode.

Chat works as designed: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[BKNS27]

@natalija 

Go to the bottom of this Community page and click on SIMon Chatbot and type in Create a Ticket.

[hTideGnow]

hi @natalija you meant chatbot or actual web chat support invited you on?  try Incognito mode or another browser 

[Quigley]

@natalija 

Try logging into the website using a different browser in incognito or private mode instead.   Try again.