Charging my credit card 5 times when trying to order a physical SIM card and were told the order wer

[computergeek541]

Sorry, but only a customer support agent can address this. Posting messages in this forum is generally only seen by other customers. As you've already opened a ticket, you'll need to continue discussing this with customer support agents.

[TP2000]

I tried to order a physical SIM card to replace my current ESIM,

The process was unsuccessful and was told to contact CS agent.

I retried a couple of times and I noticed I was charged $79.10, 5 transactions, 2 for $22.60 and 3 for 11.30.

As suggested by forum, I submitted a ticket hoping to rectify the issue.

This definitely is a mistake and also a problem related to billing.

My feedback was very frustrating, online ordering, I have to pay for that no matter how that occurred and not willing to investigate if there were any issues arising from their end.

How could a charge like $22.60 appear even if I were ordering 1 physical card and that happened twice.

The 5 transactions all showed up consecutively and was told to contact CS.

Was told I ordered that and that ‘s it

[Chalupa_Batman]

Hello @TP2000 

Please reach out to a CS Agent to be credited.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[hTideGnow]

hi @TP2000 

don't order sim card from PM, it takes long to deliver 

get a PM sim card from Tellus or  Koodo or Mobile Klink in person, or order it cheaper from Amazon