a week ago - last edited Thursday by computergeek541
I set my subscription to change to a better plan (6 gigs data unlimited calling) at the end of my cycle bu when the time came to change I was charged with a higher more expensive plan. How do I correct this?
Solved! Go to Solution.
a week ago
My error. Latest changes reflect my move from 1 month to 3 month payment schedule. Everything is fine.
hi @holly_nl
maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again
If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
