Charged twice when purchasing 300 international minutes

[Hevwal]

Hi Public team - I purchased 300 international minutes as an add-on, but I was charged twice. Can this be refunded? I only need one bundle! Thanks!

[hTideGnow · Accepted solution]

hi @Hevwal 

did it show you bought the addon twice on the Payment history on My account?  If it is, ask PM support agent to help

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Handy1]

@Hevwal  You can engage support and ask them to reverse one of the charges no worries 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage