Charged twice on my credit card but no Sim card sent

[Ainhatda]

Please cancel my order that I placed on March 13 . You have charged my credit card twice aand have never send me the sim card!!!!! Order no. 329500

[mjrob]

No repsonse to the ticket. 

[mjrob]

Any luck? No sim card for us and no one responds to the ticket. 

[softech · Accepted solution]

@Ainhatda  SIM card orders are non-refundable, bu  if they have overcharged you , they will probably refund one of the charges. Please open ticket with PM support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us",  then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there