Charged Double

[Shreyansg]

In month of September i was charged twice which i see it on my credit card. I created a ticket but the agent could not do anything about it. Any leads?.

[Shreyansg]

It was just visible on my credit card not on public mobile. I was charged with same amount twice. But its resolved now. Thnks

[Shreyansg]

Yes i shared my credit card details and after their investigation they did gave me refund

[Shreyansg]

I did not changed any plan or subscription date. The agent resolved it by reverting the charge. I had shared my credit card transaction.

[BKNS27]

@Shreyansg 

If you recently switched plan and clicked on switch plan now then you will be charged for your existing plan plus the new plan. To avoid this, it is recommended to click on your next renewal date then you won’t be charge for both plans.

[esjliv]

@Shreyansg - what do you mean the agent could not do anything about it? If you don't see the charged in your Available Funds area in your My Account, and these are authorized card charges then go back to the agent to explain this.

Did you have an issue with activating, or paying for services? If so, I would not take no for an answer until you get where the funds went.

[JRod]

@Shreyansg 

Hello! When looking at your credit card statements are both of the charges posted or is one of them pending? Are both of these payments also reflected on the payment history of your account?

Did you make any changes to your plan or purchase any add-ons during this month? 

All of us on the community are customers just like you so you will have to get the help of support if there are any discrepancies in your billing. I’m curious what exactly they told you since you say you’ve already reached out and that they couldn’t help. If you are looking for any sort of refund or credit it’s completely up to the customer service agents but PM usually is no refunds.