Charged 4 times and cannot submit a ticket.

[Gilliw877]

I was just charged 4 times (46$x4) and every time I try to submit a ticket it takes me right back to the login. I’d really like to get refunded asap

[Meow]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

[softech]

@Gilliw877 

yes, you need to submit a ticket for a refund request 

  Please note that for the validation step when you use Chatbot to create ticket, choose to use the 4 digits pin instead of My Account login.  If that does not work, please message support directly here :

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there