11-28-2023
08:07 AM
- last edited on
11-29-2023
03:34 AM
by
computergeek541
Why am I still getting charged on my card when I cancelled my subscription and removed my card
11-28-2023 08:10 AM
Ok, so you turned off auto subscription and you contacted CS and requested to remove the credit card from their file?
If so, contact a CS Agent again at the link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-28-2023 08:10 AM - edited 11-28-2023 01:18 PM
how did you remove your credit card? The only way to remove the credit card is to ask PM support to help removing it, did you message them and ask for it?
If you have not, please login My Account, go to Payment page, Manage Subscription and disable "Subscribed" to disable Autopay so PM won't charge you again
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription
If you did disable Autopay yourself or asked PM support to remove the credit card, please message support for further investigation