I was wondering if someone could help me with this.
I joined up with Public Mobile sometime around February of this year and there was a 5GB promo with activation of your service with any plan $25 and up. I still have said data bonus completely untouched. For personal reasons, I want to switch to the $15 plan and I was wondering if I would lose the bonus data. Also, do I have to get a new SIM card for a plan change? I've never done this before so I could use a bit of help.
for 5GB promo is it a one time they applied to your account,
no need new SIM card for a plan change,
the plan change with your account with the same your old SIM card and your phone number,
Here How Change Your Plan online,
When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that Here link.
Changing your plan on the next plan renewal date
We recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:
Changing your plan immediately
You may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:
What will happen if my payment wasn’t completed?
In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to Customer Support Agent by CS_Agent, click here link.
You have a 99% chance of keeping the promo even though the terms and conditions say otherwise. But I do have to say it's YMMV but of all of the accounts I manage there are 4 that have had a 5gb data add on promo that have changed to the $15 plan and have kept it. The most recent being activated over New Years and switching a couple of months later.
Monthly plan data bonuses act in the opposite manner whereas you are 99% guaranteed you will lose it if you change plans.
You do not need a new sim. Do the plan change in self service. Choose change plan on next renewal date. If you choose change plan now you will not get any credit for any unused portion of your current plan. As for the 5 GB promo, I’m not sure what the terms were so another person may want to chime in like @Anonymous or @darlicious or one of the Oracles.
When doing the plan change clear your cache and cookies and use incognito/private mode. Chrome or edge works well.