Changing my email

[Clau5550]

Is there a way to change the email address I have linked with my public mobile account?

[Clau5550]

Thank you so much 

[JK8]

@Clau5550 

Contact an agent.

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[softech · Accepted solution]

@Clau5550   you cannot change your email address for My Account yourself. You have to open ticket with PM Support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

Just in case you also need to change email on Community account here, you can do it yourself here:

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile