Changing from esim to physical sim

[LillyW]

My phone with an esim was wrecked so. I purchased a phone with a physical sim but can't get the number activated on the sim because it keeps asking for a code sent to the number I'm trying to activate 

[hairbag1]

@LillyW 

you'll need Customer Support to help. Use this link to message them...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Socrates8567]

Try clicking on didn't get the code and send it to your email. If that option is not available, contact support.

Reach out to the Public Mobile support team to assist you.

If you are unable to log into My Account for any reason, ask the Public Mobile support team to help. 

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

The Customer Service support team will reply to your community inbox found here: 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage